Our Customer Service

We strive to provide the best possible service to our customers. If you have any concerns or if we can help fix anything, do not hesitate to contact us at hello@easternshorecandleco.com

As a small business, YOU, our customers are very important to us.  If there ever is an issue, please let us help you get things right. 

Yours, 

Tracie, owner and head chandler.

Please note the following restrictions and information below regarding our discount policy.

Offers and Promotions Conditions

Important:  Promotions and discounts may not be combined with another promotion or discount. 

Discounts and promotions are applied to qualified purchases before applicable taxes and shipping are applied to your order.  Also, discounts do not apply to shipping unless otherwise noted. 

The following discounts are currently available:

Black Friday Promotion

20% off sitewide and free shipping on orders over $99 available for a limited time. Minimum order of $35 required. Offer ends midnight December 2, 2024. Subject to change.

15% off with Email Signup

The 15% discount code provided with the email signup must be entered to redeem 15% off your purchase.  Qualifying orders are based on merchandise order subtotal before applicable taxes and shipping are applied to your order.  This discount may not be combined any other offer.

Only authorized purchases will be processed and shipped. We reserve the right to change or cancel any order due to unauthorized, altered, or ineligible use of offer. We reserve the right to change, alter or cancel an offer at any time.

Available to U.S. residents only and only valid on www.easternshorecandleco.com

Complimentary Shipping on Orders over $99

Discount is automatically applied to any orders over $99.  The discount has the following restrictions:

• Shipping is only available to continental U.S. addresses. Alaska and Hawaii are not eligible for the discount.
• Maximum discount that can be applied is $300.
• Qualified orders are based on merchandise purchased before taxes and shipping are applied to the order.

Only authorized purchases will be processed and shipped. We reserve the right to change or cancel any order due to unauthorized, altered, or ineligible use of offer. We reserve the right to change, alter or cancel offer at any time.

Available to U.S. residents only and only valid on www.easternshorecandleco.com

Important Shipping Information

- Deliveries are subject to our shipping and handling fees.

- Discount only applies to USPS standard ground shipping. 

- Eastern Shore Candle Co. LLC and Eastern Shore Candle Co. are not responsible for any delays due to unforeseen circumstances including and not limited to:

• Shipping strikes
• Inclement weather
• Natural disasters
• Incorrect shipping information

Please contact customer service within 24 hours of the order being placed with any changes, including address, quantities, or other changes to your order.  We may be able to make updates before it is shipped. 

Our shipping and handling fees are subject to change without prior notice.